RSEA Customer Service

If someone requests access to a demo account for our Australian website, then the only thing that is required is to add the account to their login by doing ...

Please follow the guide below to assign a catalogue at a user level and give it a try.   Navigate  Users > Advance User > Search Accounts &g...

This process is for a customer account that requires embroidery to be mandatory when adding products to the cart. The setup is configured in Pronto. Go to...

This process is for a customer account that requires Note/Message on the their online dashboard. The setup is configured in CV backend. 1. Navigate to Adva...

This article relates to the error appearing for a Punch Out customer, usually on the account selection screen as per the below This error occur...

This article explains how to check whether the order approval email has been sent to the user. There have been multiple instances where tickets have been ra...

This article guides you to check the email logs sent to the users via website.  Please note that email logs are truncated after 30 days. 1. On CMS backe...

This process guides you to make B2B user's Employee Name/Number mandatory during the checkout process. This is managed at the user level and can ...

The address lookup list used during the check-out process is a static list that has been created from Australia Post, and usually there is a need to add a n...

The trading hours that are managed for each store on the store listing page is maintained within the Pronto environment.   These can be accessed by doin...