This article explains how to check whether the order approval email has been sent to the user. There have been multiple instances where tickets have been raised claiming that the user has not received an order approval email.
There are two ways to confirm this:
1. On CMS backend, Navigate to Reporting > Email history
Use the search bar to enter the user's email address. You can specify the date if you are certain of it or select a date range. Please note that email logs are truncated after 30 days.
2. Log in to the customer’s online portal on their behalf. Once logged in, navigate to My Account > Approver Orders.
Any pending approval orders will be listed on the Approver Orders page.
