This document will guide you to grant a user an access to an existing UMS feature.
1. Search for the customer account on the Netsuite
2. Navigate to the Access section and Edit.
3. Make make sure the requested user have access to the online portal.
4. Change the Role to F5 Uniform Management.
Note, if the user doesn't exist in this list then they first need to be added as a contact under the relationships tab, and then enabled under the Access tab.